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CNBC — Technology · September 13, 2026

Conversations that AIs are having in the office that may influence your performance review and pay

Human ResourcesManagementBusiness
THE AI ANGLE
Simulating workplace conversations and coaching managers on communication delivery and tone

Managers are increasingly turning to AI coaching tools to role-play and prepare for difficult workplace conversations regarding performance reviews, salary decisions, and layoffs. These tools provide on-demand feedback on delivery, tone, and objectivity to help managers navigate high-stakes interactions, addressing widespread struggles with constructive communication. However, human resources and management experts caution that AI cannot replace human judgment, especially regarding complex emotional situations and the risks of inputting sensitive employee data.

THE TEACHING ANGLE
Students can examine the balance between leveraging AI for scalable managerial communication training and managing the legal, privacy, and emotional limitations of replacing human HR coaching with automated role-play.

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