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The Register · September 29, 2026 · On the brief until October 13, 2026

HMRC bets up to £2.4B on Salesforce for taxpayer CRM overhaul

Public AdministrationAccounting
THE AI ANGLE
Supporting customer case management and reporting analytics

The UK tax authority awarded Salesforce a contract worth up to £2.4 billion to run its customer relationship management system for at least ten years. The platform will manage customer records, case handling, and analytics following years of severe telephone delays and dropped calls. The procurement ties tax administration operations directly to commercial software to handle taxpayer interactions.

Summary written by AI Business Lens with an AI model from the article at theregister.com. It is not the article, and the publisher has not reviewed it. For publishers.

THE TEACHING ANGLE
The procurement highlights the tension between high spending on commercial technology and the operational challenge of fixing basic public service failures.

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