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CIO.com · October 23, 2026 · On the brief until November 6, 2026

SAP lets AI play key role in its certification renewal process

Human ResourcesEdTech
THE AI ANGLE
Simulating customer conversations and grading recertification exams

SAP added optional AI roleplays for professionals renewing their technical certifications. The software simulates customer conversations and grades how candidates apply product knowledge. This changes credential renewal by replacing static quizzes with automated performance assessments.

Summary written by AI Business Lens with an AI model from the article at cio.com. It is not the article, and the publisher has not reviewed it. For publishers.

THE TEACHING ANGLE
Using automated systems to both roleplay customers and grade workers raises difficult questions about scoring transparency and appeals.

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