TechRadar · September 20, 2026 · On the brief until October 4, 2026

'The test isn’t whether AI can do something. It’s whether it can make the process measurably better': We hear why businesses need to be more selective about where they’re using AI

OperationsBusiness AnalyticsManagement

THE AI ANGLE

Handling adaptive reasoning and unstructured triage within business workflows

Appian executive Gregg Aldana warns that organizations must stop mandating AI across every workflow and instead evaluate whether AI genuinely makes a business process measurably better. Applying probabilistic AI models to tasks that are already effectively handled by deterministic rules introduces unnecessary latency, technical debt, and governance costs. For faculty in operations, analytics, and management, this emphasizes the importance of problem-driven process orchestration that aligns traditional automation, AI agents, and human oversight with measurable business outcomes.

Summary written by AI Business Lens with an AI model from the article at techradar.com. It is not the article, and the publisher has not reviewed it. For publishers.

THE TEACHING ANGLE

Students can evaluate the operational trade-offs between cheap, predictable rule-based automation and adaptive AI agents to determine when the added governance and cost of AI are truly justified.

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'The test isn’t whether AI can do something. It’s whether it can make the process measurably better': We hear why businesses need to be more selective about where they’re using AI

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